bet5 Privacy Policy — How We Handle Your Personal Data

bet5 ("we," "us," "our," "the Platform") takes the privacy of its users seriously. This Privacy Policy sets out how bet5 collects, stores, uses, shares and protects the personal information of players who register, deposit and use our services from Pakistan.

Privacy matters in Pakistan for the same reason it matters everywhere — your personal and financial information belongs to you and you have the right to know how it is being used. bet5 was built with Pakistani players in mind and that means being transparent about our data practices from day one. We do not hide important information in small print and we do not collect data we do not need.

This policy is written in plain English. If anything is unclear, please contact our support team at support@bet5.wine before continuing to use the platform. We are happy to answer specific questions about how your data is handled.

bet5 collects personal data in three ways: information you provide directly when registering and using the platform, information generated automatically when you use our services, and information received from third-party payment processors to verify transactions.

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health information or biometric data. We do not collect data from social media profiles or third-party data brokers.

Every piece of data bet5 collects serves a specific purpose. The table below maps each purpose to the data categories involved and the legal basis for processing:

Primary Uses

• Account creation and management: Identity and contact data are used to create, maintain and secure your bet5 account. Without this data, we cannot provide you with an account.
• Processing deposits and withdrawals: Payment and transaction data are essential for moving your PKR between your Easypaisa / JazzCash wallet and your bet5 balance. We cannot process payments without this data.
• Bet placement and settlement: Transaction data is used to record your bets, calculate payouts and maintain accurate balance records. Your complete betting history is available to you at any time in your account.
• Identity verification: We are required to verify the identity of players before processing withdrawals. Identity and verification document data are used solely for this purpose and are not shared with any marketing or analytical services.
• Fraud prevention and security: Technical and transaction data are analysed to detect unusual activity, multiple accounts, payment fraud and other security threats. This protects all bet5 players.
• Customer support: Communications data is used by our support team to respond to your questions and resolve issues. Support transcripts are retained to maintain a record of assistance provided.
• Platform improvement: Aggregated, anonymised technical data is used to identify performance issues, improve the betting interface and optimise the mobile experience for Pakistani players.
• Responsible gaming: Transaction and session data may be reviewed to identify patterns consistent with problem gambling. This review is conducted in the interest of player protection, not commercial profiling.

Payment data receives additional protection on bet5 because of its sensitivity. When you deposit using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or a Pakistani Visa or Mastercard, the following protections apply:

• Tokenisation: Your full payment credential (mobile number, account number or card number) is tokenised at the point of entry. bet5 systems receive and store only the token, not the underlying credential. Even in the unlikely event of a data breach, your payment details cannot be extracted from our systems.
• Payment processor isolation: Payment processing happens on the infrastructure of our payment partners (Easypaisa, JazzCash, etc.) rather than on bet5 servers. bet5 receives a transaction confirmation and a token — nothing more.
• Withdrawal verification: Withdrawals are always processed back to the same payment method used for deposit, where technically possible. This prevents funds being redirected to third parties and is standard fraud prevention practice.
• Zero fees — full amount transparency: bet5 charges no transaction fees. The PKR amount you see when confirming a deposit or withdrawal is exactly what moves — no deductions are applied silently.

bet5 does not sell personal data to any third party under any circumstances. The following categories of third parties may receive limited data strictly necessary to deliver specific services:

Payment Processors

Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive the minimum payment data required to process your transactions. These companies operate under their own security and privacy standards. bet5 selects payment partners that are established, regulated Pakistani financial services providers.

Identity Verification Services

Where required, identity documents may be shared with a regulated verification service to confirm your identity for withdrawal processing. These services operate under strict confidentiality agreements and may not use your data for any purpose other than verification.

Technology Infrastructure

bet5 uses cloud hosting and database infrastructure provided by reputable technology companies. These providers process data on our behalf under contractual terms that prohibit them from accessing your data for their own purposes.

Legal and Regulatory

bet5 will disclose personal data where required by applicable law, court order or regulatory authority. We will notify you of any such disclosure where we are legally permitted to do so.

bet5 uses cookies and similar browser storage technologies to keep the platform working correctly and to provide a smooth experience for Pakistani players. Here is a breakdown of the cookies we use:

bet5 does not use third-party advertising cookies, tracking pixels from social media platforms, or any cookies that follow your activity on other websites. Optional cookies can be disabled in your browser settings — this will not prevent you from using the core betting features of the platform.

bet5 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable regulations. The following retention periods apply:

• Active account data: Retained for the duration of your account being open plus a reasonable period after closure to handle any outstanding matters.
• Transaction records: Retained for a minimum of five years after the last transaction to comply with standard financial record-keeping practices.
• Identity verification documents: Retained for the duration of your account plus five years, consistent with financial services record-keeping norms.
• Support communications: Retained for two years from the date of the communication, or longer if the matter relates to an ongoing dispute or legal matter.
• Technical logs: Retained for up to 90 days, after which they are permanently deleted unless required for an active security investigation.

When retention periods expire, data is permanently deleted or irreversibly anonymised. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for statistical and platform improvement purposes.

bet5 implements a layered security approach to protect your personal and payment data. The measures in place include:

• 256-bit SSL/TLS encryption on all connections between player devices and bet5 servers
• Payment tokenisation — full credentials are never stored on bet5 systems
• Two-factor authentication (2FA) available for all accounts — strongly recommended for all players
• Real-time fraud detection systems that flag anomalous transaction patterns
• Access controls ensuring that bet5 staff access only the data necessary for their role
• Regular third-party security reviews of our platform infrastructure
• Segregated storage for identity documents with restricted access

No system is completely immune to security incidents. In the unlikely event of a data breach that poses a risk to your rights, bet5 will notify affected players promptly and take immediate steps to mitigate any harm.

You have the following rights regarding your personal data held by bet5. To exercise any of these rights, email us at support@bet5.wine from the email address associated with your account.

Requests are typically processed within 30 days. Complex requests may take longer — we will inform you if this is the case. We will verify your identity before processing any data request to ensure your information is not disclosed to someone else.

bet5 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. The registration process requires you to confirm your age and provide a date of birth. bet5 may request age verification documents — including a copy of your CNIC — to confirm that you meet the minimum age requirement.

If we discover that personal data has been collected from someone under 18, we will immediately close the relevant account, void any bets and delete the data collected. If you believe a minor has registered on bet5, please inform us at support@bet5.wine and we will investigate and act immediately.

bet5 may update this Privacy Policy from time to time. Material changes — such as a new category of data collected, a new type of third-party sharing, or a change in retention periods — will be communicated to registered players via the email address on their account before the changes take effect.

Minor updates (such as formatting improvements or clarifications that do not change the substance of the policy) may be made without specific notification. The date at the top of this page always reflects the most recent review. We recommend checking this page periodically.

Continued use of bet5 after a notified policy change has taken effect constitutes acceptance of the updated policy. If you do not agree with a change, you are entitled to close your account and withdraw your balance before the change takes effect.

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the bet5 team: